PERFORMANCE OF AN OMBUDSMAN MUST BE JUDGED IN TERMS OF THE EFFICIENCY AND EFFICACY, IN DISCHARGE OF DUTIES AND EXERCISING OF POWERS, AND COMPLAINT MAY BE MADE TO THE CHIEF SECRETARY OF THE STATE GOVERNMENT.

Performance of an Ombudsman shall be judged in terms of the efficiency and efficacy shown in discharge of duties and exercising of powers as per the procedure prescribed in the instructions on ombudsman. Output of an ombudsman may be quantified as (1) Percentage of disposal of complaints (2) diligence in conducting proceedings, and quality of work (3) Regularity of annual reporting to the Chief Secretary and Secretary of the state nodal department, recommending appropriate action (4) Timely and regular submission of annual reports to the chief Secretary and the Secretary Nodal department, containing a general review of the activities of the office of the Ombudsman and (5) Timely and regular submission of annual compilation of awards of the ombudsman between April and March of the each financial year to the chief Secretary and the Secretary Nodal department. Quality of work shall be assessed on the basis of clarity , analysis of facts, Coverage of all issues /grievances raised in the case and process followed. As for as any complaint is required to be followed against the Ombudsman, written and signed complaint against ombudsman may be made to the Chief Secretary of the government by and aggrieved party, including MGNREGA authorities or MGNREGA beneficiaries, duly supported by facts and the documentary evidences. Anonymous, pseudonymous and frivolous complaints should not be entertained unless prima facie they contain allegation that can be verified from official documentary record without further enquiry. As for as the autonomy of the ombudsman is concerned, except as provided in the MGNREGA act and instructions as mentioned above, officials of the Central and the state government shall have not authority to issue any direction or instructions to an ombudsman with regard to the discharge of his duties.