First appellate must record statement of appellant and the PIO to notice the query and factual position of complaint/appeal

STATEMENT OF APPELLANT MUST BE RECORDED BY THE FAA TO DECIDE COMPLAINT:-- It has become general tendency of the FAA  to overlook the complaint of appellant and decide however it is necessary to record the complaint and enquire into the matter so that factual position could be verified from the reply given by the PIO and complaint furnished by the appellant  but no such recording has been made in general at the level of the FAA by way and the virtue of which appellant could not get correct and the complete information even at the level of the SIC  or the CIC for which necessary recording of the statement of the appellant as well as the PIO should be made essential on the records of the FAA so that further information on the such cases could be made visible and query if any may be noticed by the FAA instead of negative observation of the case file produced with the complaint by appellant in this behalf being the head of office of the department the situation and problem of the appellant can be easily resolved if the statements are on the records.