E SAMADHAN application must be decided by the offices to whom these are addressed by the applicant

REDRESSAL OF GRIEVANCES  THROUGH e SAMADHAN:-- The state government of the HP has started accessing benefits provided by the government to the citizens like pensions health and other personal problems and the difficulties through e SAMADHAN application s and for which the service delivery has been assured in the terms of the public service guarantee act but it is regretted to point that the replies given by the departments are generally unsatisfactory and the applications addressed to the HOD and the ACS level of the officers are generally replied by the lower level officers and carry no weightage for which it must be replied by the office concerned to who the e SAMADHAN application has been addressed by the applicants so that the facts in respect of the grievances recorded by the applicants may be decided and disposed of as per the demand of the applicants instead of the general reply processed by the lower office and no ascertainity of removal of the pending complaint whether satisfactorily removed  or redressed could be obtained from the office to who the e SAMADHAN application has been addressed by the applicants which is wrong and unjustified delivery of the redressal as well as disposal of the memo furnished by the applicants in this behalf and for which the government should take ensured compliance of the office concerned to who the said application has been addressed by the applicant instead of the reply by the subordinate office.