DISPOSAL OF MGNREGA/SCHEMES COMPLAINTS AND PROCEEDINGS TO BE SUMMARY, FOR DISPOSAL OF COMPLAINTS UNDER THE ACT.

On receipt of the complaint, Ombudsman may refer the complaint to the appropriate MGNREGA authority for disposal within seven days. In the event of failure of the MGNREGA authority to dispose the complaint, the matter may be taken up by the Ombudsman for disposal. The Omdurman shall cause a notice of the receipt of the complaint along with a copy of the complaint to be sent to the MGNREGA authority complaint against. As and when facts of the case are admitted by the parties, the ombudsman shall dispose the case in accordance with the requirements of the MGNREGA Act, Rules and Guidelines. If the facts are not admitted by the parties in a case, Ombudsman may pass an Award after affording the parties reasonable opportunity to present their case. Ombudsman shall be guided by the evident placed before him /her by the parties, the reports of social audits, if any, the provisions of MGNREGA Act and Scheme and practice, directions and instructions issued by the state Government or the Central Government from time to time and such other factors which in his /her opinion are necessary in the interest of justice. The Ombudsman may conduct a spot investigation in case it is required, to enable the matter to be disposed of satisfactorily;or ask for a report from a MGNREGA functionary based on a spot visit. In case the state Government issues guidelines for the purpose, he may also call for a report from an expert. Normally a spot investigation should be done with advance notice to all parties and to the Local Gram panchayat, and presence of parties recorded on a separate, spot investigation summary, to be prepared by the Ombudsman on the spot and signed by any of the parties who wish to do so. However, if the Ombudsman is of the view that a surprise inspection is essential to elicit the correct position, he may do so after informing the programme officer of the  general location of the spot inspection, In all such cases, he shall in his spot investigation summary, record the details of persons actually present and attach a print out with the spot investigation summary. In case a spot investigation was done, copy of the spot investigation summary shall also be attached to the report of the Ombudsman. Ombudsman shall attend the public hearing of social audit as far as practicable and suo moto take on file all cases where due entitlements are not provided for disposal as per the guidelines. Directions to the concerned MGNREGA authority regarding performance of its obligations under the MGNREGA Act and recommendation regarding expediting delayed matters, taking of disciplinary and punitive action against erring persons, etc except imposition of penalties under the MGNREGA Act. If a complaint is found to be false, malicious or vexatious, the Ombudsman shall, for reasons to be recorded in writing, dismiss the complaint and recommend action against the complainant:-- Er Fateh Chand Guleria, RTI welfare Association, Registered number HPCD 3552, Bilaspur Himachal pradesh phone number 9459334377.