SUPERVISORY OFFICERS ARE RESPONSIBLE TO ENSURE TIMELY ACTION ON ALL PUBLIC GRIEVANCES AND PROPER DISPOSAL OF THE COMPLAINTS.

Effective implementation of the Government policies and programmes largely depends upon the efficient and speedy disposal of the work. It is thus essential that there is promptness and efficiency in the disposal of routine work at all levels and the delays must be checked. The supervisory officers are required to check delays in disposal of work at every step and level to ensure transparency and efficiency in the administration.It is preferable to encourage and implement computerisation of the Activities which will definitely help monitor disposal of the files and the related records of the work for disposal and conclusion. The supervisory officers are thus required to ensure that:-- (1) All references /cases received in the sections under their charge are submitted and finally disposal of efficiency and with in the maximum time limits indicated by the law of limitation prefixed by the law code manual.(2) That the public grievances are redressed with utmost promptness.The branch officers and the Middle level Officers should assist the decision -making authorities by the monitoring action , interacting with the other Departments, Directorates and the field officers for ensuring the timely action on all the grievances and prompt and proper disposal of the Complaints. (3) The weekly arrears statements must be submitted with in the time period prescribed by the law code manual and cases pending for over week are got processed promptly by the staff .In addition to above the supervisory Officers are required to critically examine and scrutinize the other Important statements and Reports and returns, Registers of the receipts and communications and the other updating of the office work.