FOLLOWING PROCEDURE SHOULD BE FOLLOWED WHILE DEALING WITH THE COMPLAINTS AND HOLDING DEPARTMENTAL ENQUIRIES.

Finalization of enquiries against the defaulting persons sometimes take years , due to which harassment may affect adverse if wrongly dealt which will defeat the very object of the proceedings initiated, as there is a possibility of the evidence being tampered with or the witness won over. Sometimes, a technical flaw in a proceeding vitiates the entire action. Effective steps should therefore be taken to eliminate all avoidable delays in departmental enquiries, while at the same time ensuring that constitutional and the statutory provisions in regard to such enquiries are meticulously followed. As such following procedure should be followed while dealing with cases of complaints and holding departmental enquiries:-- PRELIMINARY STAGE:-- On receipt of complaint against the government officials it is necessary to examine the nature of allegations contained there in in order to find out whether these are specific and worth enquiring into. If further enquiry is called for, steps should be taken to get the complaint properly and carefully investigated. All complaints involving any aspect of Vigilance should be referred to the Vigilance Organisation for advice or necessary action, the moment these are received. Should such an investigation reveal that the allegations, or any of them, are prime facie sustainable, formal departmental proceedings under the rules particularly applicable to the Government servant concerned should be initiated in cases serious enough to impose major penalties.