SECTION 27 OF MGNREGA ACT AND THE OBJECTIVE OF ESTABLISHING A SYSTEM FOR REDRESSAL OF GRIEVANCES AND DISPOSAL OF COMPLAINTS, FOR FAIRNESS, EQUITY AND ADMINISTRATIVE EFFICIENCY,MAY BE REPRESENTED BEFORE THE OMBUDSMAN WORKING FOR THE GOOD GOVERNANCE AND ACCOUNTABILITY IN EVERY DISTRICT OF THE STATE.

The Government of India vide notification number J -11011/21/2008 NREGA (PT) GOI , Ministry of Rural development, Mahatma Gandhi NREGA Division,Krishi Bhawan, New Delhi dated 28-8-2017 issued instructions related to the appointment of Ombudsperson working for enquiring into the cases of MGNREGA community and redressal of grievances related to the complaints and awards .List by way and virtue of which further letter issued on 11-1-2022 and referred under RTI act publications to applicant where in it is clearly mentioned that at present 8 number Ombudsman are working in Himachal Pradesh and taking cognizance of the guidelines time to time issued by the government of India and the state governments working for the welfare of society and circle and doing the needful under law code manual prefixed by the instructions further issued vide number FNo  J 11060/54/2020-RE III (373836) Govt of India, Ministry of Rural development, Mahatma Gandhi NREGA Division, KRISHI BHAWAN NEW DELHI dated 23-12-21 .The Ombudsperson shall attend the public hearing of social audit as for as PRACTICABLE and suo Motu take on file all cases where due entitlements are not provided for disposal as per the guidelines, surprise inspection is also essential to elicit the correct position,he may do so after informing the programme officer of the general location of the spot inspection, in all such cases ,he will record his own summary and the spot investigation summary shall also be attached to the report of the ombudsman.Normally  ,a spot investigation should be done with advance notice to all the parties and to the local Gram Panchayat,and presence of the parties must be recorded.Ombudsman shall be guided by the evidence placed before him by the parties,the report of the social audit,if any,the provisions of the MGNREGA Act and Scheme and practice,directions and instructions issued by the state government or the central government from time to time and such other factors which in his opinion are necessary in the interest of justice and transparency in administration must be brought on the spot investigation summary,to clear the brief facts of the case ,issues for consideration and findings in favor or against issues along with reasons.If a complaint is found to be false , malicious or vexatious ,the ombudsman shall ,for reasons to be recorded in writing,dismiss the complaint and recommend action against the complainant.